Shipping policy

Effective Date: 9/15/25

This Shipping Policy applies to purchases made exclusively through Rancher Exclusive, a division of The Rancher Hat Co. (“we,” “our,” or “us”).

1. Processing Time

• Orders are typically processed within 1–5 business days after payment is confirmed.

• During product launches, high-volume periods, or exclusive drops, processing times may be extended.

2. Shipping Methods & Delivery

• We ship exclusively via trusted carriers (such as UPS, FedEx, or USPS) to ensure secure delivery.

• Standard shipping times within the United States typically range from 3–5 business days once the order is processed. Delivery times may vary depending on location and carrier.

• Expedited shipping options may be offered at checkout, subject to availability.

3. Shipping Confirmation & Tracking

• Once your order is shipped, you will receive a confirmation email containing your tracking number.

• Tracking information may take up to 24–48 hours to update once a package has been scanned by the carrier.

4. Shipping Address Responsibility

• Customers are responsible for ensuring the accuracy of their shipping address at checkout.

• We are not responsible for lost or undeliverable packages due to incorrect or incomplete addresses provided by the customer.

5. Risk of Loss

• Once a package has been handed to the shipping carrier and a tracking number issued, risk of loss transfers to the buyer.

• We are not responsible for delays, damages, or losses caused by the shipping carrier, weather conditions, or other circumstances outside our control.

6. International Shipping

• At this time, Rancher Exclusive primarily ships within the United States. If international shipping is offered in the future, customers will be responsible for all customs duties, taxes, and fees associated with international delivery.

7. Shipping Costs

• Shipping costs are calculated at checkout and are non-refundable.