Refund policy

Effective Date: 9/15/25

This Return & Refund Policy applies to purchases made exclusively through Rancher Exclusive, a division of The Rancher Hat Co. (“we,” “our,” or “us”).

1. Final Sale Policy

Every product offered through Rancher Exclusive is designed, crafted, and released in extremely limited quantities. Because of the exclusive and collectible nature of these items:

• All sales are final.

• We do not accept returns, refunds, or exchanges for any reason, including but not limited to change of mind, fit, or personal preference.

• Each item is inspected before shipment to ensure it meets our quality standards.

2. Damaged or Defective Products

If your product arrives damaged or defective:

• You must contact us within 48 hours of delivery with clear photographic evidence of the issue.

• We will review each case individually. If determined to be a manufacturing defect or shipping damage, we may, at our sole discretion, offer a replacement (if stock is available) or issue a store credit.

• Normal wear and tear, or damage caused by misuse, are not considered defects.

3. Order Cancellations

Once an order is placed, it cannot be canceled or modified. Because items are highly limited, every purchase is considered final at checkout.

4. Responsibility for Delivery

• Customers are responsible for providing an accurate shipping address. We are not liable for items lost or undeliverable due to incorrect information provided at checkout.

• Once a tracking number is issued, risk of loss passes to the buyer.

5. Legal Disclaimer

By completing a purchase, you acknowledge and agree that:

• You are purchasing a limited, exclusive product released through Rancher Exclusive.

• The Rancher Hat Co. reserves the right to refuse replacement or credit in any case where the policy terms are not met.

• This Return & Refund Policy is incorporated into the Terms & Conditions of The Rancher Hat Co. and shall be governed by the applicable laws of Texas.